Customer Service Officer

Are you looking for your next big career move, look no further. Close knit team, support, diverse role and much more!

  • Well Established Business
  • Career Progression Opportunities
  • Flexible Start Times

SMS Professional has joined forces with a leader in their field who seeks an experienced and motivated Customer Service Officer to join their team located in the Industrial hub, north side of Perth.

The successful candidate will need to have experience working with an ERP system, Microsoft office suite of programmes.

Experience in packaging or manufacturing is highly desirable.

Duties include:

  • Develop and maintain a customer communication process that enables customers to be advised of any late orders prior to delivery
  • Respond to all customer queries, either via telephone, email, or walk-ins, in a timely and professional manner
  • Maintain relationships with internal stakeholders i.e. Estimators Team, Sales Team, Warehouse Team, Purchasing Team
  • Maintain customer records (including opening of new Customer Account Applications)
  • Initiate and maintain regular contact with customers to build and strengthen relationships to secure businesses
  • Manage order process and clear roadblocks and escalate issues to facilitate team performance
  • Develop and grow a strong and resilient team environment

The right candidate will be a strong communicator with drive and ambition to succeed. If this sounds like you, apply now by emailing your resume to