Spare Parts Interpreter

Exciting role in a great location, well known company and staff benefits.

  • Great Location
  • Staff Benefits
  • Well Known Company

As a Spare Parts Interpreter, you will play a crucial role in the dealership by accurately identifying, sourcing, and supplying automotive spare parts to meet customer needs.

Duties:

  • Interact with customers to understand their spare parts requirements and provide professional assistance in sourcing the correct parts.
  • Utilize dealership systems and resources to accurately identify and locate the required spare parts.
  • Collaborate with service technicians, ensuring the timely supply of parts for vehicle repairs and maintenance.
  • Maintain accurate inventory records, manage stock levels, and initiate orders to replenish inventory as needed.
  • Provide price quotes to customers, process sales orders, and handle payment transactions efficiently.
  • Handle customer inquiries, including phone calls, emails, and in-person requests, with a friendly and customer-centric approach.
  • Keep up-to-date with the latest product information, including new parts, accessories, and technical specifications.
  • Liaise with suppliers and negotiate pricing, terms, and delivery schedules to ensure optimal value for the dealership.
  • Maintain a clean and organised spare parts department, ensuring a safe working environment.
  • Follow established guidelines and procedures, including warranty and return policies.

Requirements:

  • Previous experience as a Spare Parts Interpreter within an automotive dealership is essential.
  • Sound knowledge of automotive spare parts, their applications, and compatibility across various vehicle makes and models.
  • Familiarity with dealership systems and software, such as parts catalogs and inventory management systems.
  • Strong customer service skills with a friendly and approachable demeanor.
  • Excellent communication and interpersonal skills to effectively interact with customers, colleagues, and suppliers.
  • Attention to detail and ability to maintain accurate records and inventory.
  • Ability to multitask and prioritise workload in a fast-paced environment.
  • Problem-solving abilities and the capacity to handle customer complaints or challenging situations with professionalism.
  • A commitment to upholding company policies, procedures, and safety standards.

If this role is ideal for you, please email your resume to angela@smsprofessional.com.au.