JOB – IT Support Junior

IT Support Junior – Filled 18/2/2018

Location : Penrith NSW

Job Summary

This well known company located in Penrith is seeking an entry level IT Support person to join them for a 1 year period with the ability to turn into 2 years. It suits someone who has recently completed Higher Education in Computer Software and or Software discipline, who wants a kick start for their career.

Reporting To: IT Projects Manager Department: IT Purpose: To assist in the support of the Companies IT systems & resources the role will include:

  • Network support and maintenance
  • Hardware and software support and maintenance
  • Training users
  • System Software development and utilization

KEY RESULT AREAS

  • Systems Administration
  • Perform hardware and software maintenance to the computer systems both internal and external, including upgrades, installations and repairs.
  • Monitor new hardware and software implemented.
  • Maintain the call log on all requests for assistance.

NETWORK MAINTENANCE

  • Ensure the companies network resources are functioning as per expected and new users have the required resources and security to successfully engage in their role.

SYSTEMS DEVELOPMENT

  • Identify improvements to the current processes and assist with developing solutions to better enhance these processes through electronic means ie. simplifying the business processes and software

OPERATIONS SUPPORT

  • Ensure the company’s IT infrastructure is operating smoothly on a day to day basis.
  • Provide technical support/training to staff where IT systems are involved
  • Monitor the resolution of user issues/problems.
  • Monitor staff satisfaction with resolutions. (monthly call report)
  • Research and outsource any activities relating to IT that cannot be completed in-house.

This is a great opportunity to put what you know into practise, if you feel you have what it takes please send your resume.

Job Type: Full-time