Customer Service Officer – Melbourne

A great opportunity for an experienced and motivated Customer Service Officer in Melbourne’s Western Suburbs.

  • Large well known business
  • Opportunities to grow and progress
  • Great company culture

Our Client who is a leader in their field seeks an experienced and motivated Customer Service Officer to join their team in Melbourne’s Western Suburbs.

The successful candidate will need to have experience working with an ERP system, Microsoft office suite of programmes.

Experience in industrial customer service or manufacturing is highly desired!

Duties include 

  • Develop and maintain a customer communication process that enables customers to be advised of any late orders prior to delivery
  • Respond to all customer queries, either via telephone, email, or walk-ins, in a timely and professional manner
  • Maintain relationships with internal stakeholders i.e. Estimators Team, Sales Team, Warehouse Team, Purchasing Team
  • Maintain customer records (including opening of new Customer Account Applications)
  • Initiate and maintain regular contact with customers to build and strengthen relationships to secure businesses
  • Manage order process and clear roadblocks and escalate issues to facilitate team performance
  • Generate and measure DIFOT/Back-order reports daily for the Oakleigh site to identify operational efficacy
  • Develop and grow a strong and resilient team environment

Our client is passionate about individual development and training. They are known to hire and promote internally and are now looking for their next superstar to nurture in their team.

If this sounds like you, apply now by emailing your resume to Verity at